Refund Policy

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This Refund Policy is part of our Terms of Service.

1. Cancel any time

You can cancel your subscription online at any time from your account page under Manage billing. Cancellation stops future renewals. You keep access until the end of the billing period you have already paid for.

2. No refunds for partial periods

Because you can cancel at any time and keep access until the end of your billing period, subscription payments are non refundable and we do not provide refunds or credits for partial months, unused time, or periods in which you did not use the planner, except as described below or as required by law.

3. When we do refund

We will refund a payment if:

you were charged after you canceled, because of an error on our side;
you were charged more than once for the same billing period;
the planner was unavailable to you for most of a billing period because of a problem on our side that we could not fix after you reported it; or
applicable law requires a refund.

We may also issue refunds or credits in other situations at our sole discretion. A discretionary refund does not entitle you to future refunds.

Stripe sells subscriptions as merchant of record, so approved refunds are issued through Stripe to your original payment method.

4. How to request a refund

Email support@storageunitplanner.com within 30 days of the charge with the email address on your account, the date and amount of the charge, and the reason for your request. Approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank.

5. Chargebacks

If you believe a charge is wrong, please contact us first. We resolve most billing issues quickly. If you file a chargeback or payment dispute instead, we may suspend your access while the dispute is open, and we may provide your account and usage records to the payment processor to respond. Chargebacks found to be unfounded may result in termination of your account.

6. Residents outside the United States

The Service is offered to residents of the United States only. If you nonetheless purchase from outside the United States, any mandatory consumer rights under the law where you live are not affected by this policy.

7. Contact

support@storageunitplanner.com